Systems
The follow-up happens whether you remember or not.
A missed call, an unanswered form, a quote nobody chased. None of it looks like a crisis, and together it is usually the biggest leak in a local business. This is the machine that plugs it.
What it does
Six things, running on their own.
Every one of these is a job you are doing manually right now, or not doing at all.
Missed call text back
You are on a ladder, under a sink, or with a customer. The phone rings and you cannot take it. That caller phones the next business on the list.
The second a call goes unanswered, they get a text: sorry we missed you, what do you need? Most people reply to a text they would never leave a voicemail on.
One inbox for everything
Enquiries arrive by phone, website form, Instagram, Facebook and text. Four places to check, and the one you forget is the one with the job in it.
Every channel lands in a single conversation view with the full history attached, on your phone and on desktop.
Follow-up that actually happens
You mean to chase the quote you sent on Tuesday. Then Thursday happens. Most lost work is not lost to a competitor, it is lost to silence.
A sequence runs on its own: reply immediately, nudge on day two, check in on day five, then stop. You are told when someone answers.
Booking without the back and forth
Six texts to find a time that works, and half the time they go cold before you land on one.
They pick a slot from your real availability. It writes to your calendar and sends the reminders, so fewer people forget to show up.
Reviews, asked for automatically
Reviews decide who gets called first in the map results, and almost nobody remembers to ask for one.
After a job is marked complete, the customer gets the request while they still remember you. Happy replies go to Google, unhappy ones come to you first.
Database reactivation
You already have hundreds of past customers and dead quotes sitting in a phone, a notebook or a spreadsheet.
We load that list and run a genuine offer against it. This is usually where the first month pays for itself, because you already own the audience.
What it will not do
Everyone selling automation right now is promising the moon. Here is the part they leave out.
- This does not create demand. If nobody is searching for what you sell, a faster follow-up will not fix that. We will tell you when that is the real problem.
- It does not replace you. Automation gets the conversation started and keeps it warm. A person still has to do the work and close the job.
- Texting people who never asked to hear from you is illegal and gets your number blocked. Reactivation runs against customers who have an existing relationship with you, and every message can be replied to with STOP.
- The first month is setup and tuning. Anyone promising results in week one is describing a coincidence, not a system.
The same rule applies here as everywhere else on this site: if we cannot show you where a number came from, we will not quote it. See how we work.
See it first
We will show you the leak before we pitch you anything.
Tell us how enquiries reach you today. We will map where they are going cold, and what a system would catch. No charge, and no obligation to buy anything afterwards.
Map my follow-up